eLearnAfrica
Microsoft Dynamics 365 Fundamentals
CloudSwyft Global Systems, Inc.
  • Start Date: 30 May, 2022
  • 3 weeks
  • Study Content: Videos


Understand how to use Microsoft Dynamics 365 to help improve your customer engagement and streamline your business processes.

Course Fee: Free
Certificate Cost: See Fees and Eligibility
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Course Description

This course is made available through the eLearnAfrica and FutureLearn partnership.

Discover the power of Microsoft Dynamics 365


Using powerful cloud-based applications such as MS Dynamics 365, you can equip your organisation with the digital tools needed to remain competitive.


During this three-week course, you’ll delve into the uses of MS Dynamics 365 and how it can help you refine your business processes through a modern business application.


You’ll also discover how to improve your organisation’s goals and objectives through added flexibility, allowing you to adopt technology easily for your business processes.


Learn the digital tools to enhance your businesses processes


You’ll explore the functionality of each application in MS Dynamics 365, and use real-world business scenarios to demonstrate the key functionality and the business processes they enable.
Through MS Dynamics 365 business applications, you’ll learn how to optimise operations, transform your products and services, reduce costs, and accelerate growth.


The application also helps with people interaction. You’ll learn how to empower employees and use the Customer Engagement application to help build positive and engaging relationships with your customers.


Understand cloud concepts using Microsoft Azure


You’ll gain a high-level understanding of cloud concepts and be introduced to Microsoft Azure, a cloud computing service to help you manage deployments and releases, creating a more agile approach within your organisation.


By the end of the course, you’ll have gained skills to improve your role as Sales Functional Consultant. You’ll feel comfortable and have everything you need to get started with MS Dynamics 365 and streamline your business processes.


This course will suit you if you work in customer engagement, unified operations, marketing, commerce, and human resources. This will also help any organisation looking to use MS Dynamics 365 to improve processes.


If you want to explore this subject further, you may also be interested in these courses from the same provider:



Certificate cost may vary. You will be redirected to the host page for cost and payment options.

CloudSwyft Global Systems, Inc.

This university is part of the partnership between eLearnAfrica and FutureLearn.

This institution is available on eLearnAfrica through partnership with FutureLearn.

You may be able to download course materials after enrolling in this course. If not, all of the necessary course materials provided by the course instructor will be available on the provider's course page.
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