eLearnAfrica
The Luxury Industry: Customers and Luxury Experiences
Glion Institute of Higher Education
  • Start Date: 13 May, 2024
  • 3 weeks
  • Study Content: Videos


Delve into the opulent world of luxury with Glion, exploring customer experience in the past and future.

Course Fee: Free
Certificate Cost: See Fees and Eligibility
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Course Description

This course is made available through the eLearnAfrica and FutureLearn partnership.

Traverse the illuminating evolution of the luxury industry and curate your style


Though ‘luxury’ is well-established, its essence continually evolves, beautifully reshaped by time, cultures, and industry dynamics.


On this three-week course, you’ll investigate the origins and heritage of the luxury industry before examining the evolution of customer experience (CX) and future developments.


This course will help you gain a practical insight into how companies offer contemporary experiences that foster the relationship between brands and their loyal customers.


Understand cultural perspectives on the luxury industry


As you delve into the luxury industry, you’ll explore how perspectives on luxury change across cultures and industries.


This will give you a global view of luxury and help you understand the importance of culture and points of view in the luxury industry.


Explore the customer journey and elevate their luxury experience


Customers are central to any business. On the course, you’ll break down the customer journey, and explore the importance of understanding the customer’s point of view. This will help you investigate the relationship between the customer and luxury brands in co-creating the luxury experience.


You’ll focus on the customer experience (CX) within the luxury industry and explore the companies that are doing CX right. Within this, you’ll understand how personalising customer service is key to luxury.


Optimise customer satisfaction and loyalty with Glion


Deepen your understanding of the luxury sector’s evolution and prepare for its dynamic future. At Glion, you’ll gain insights into forming exceptional customer relationships and the impact of emerging technologies on workforce training and development.


This course concludes with strategic foresight into the luxury experience, equipping you to lead with innovation in customer engagement.


This course is designed for anyone interested in the luxury experience industry. You may be an industry professional or a student wanting to pursue a career in this field.


Certificate cost may vary. You will be redirected to the host page for cost and payment options.

Glion Institute of Higher Education

This university is part of the partnership between eLearnAfrica and FutureLearn.

This institution is available on eLearnAfrica through partnership with FutureLearn.

You may be able to download course materials after enrolling in this course. If not, all of the necessary course materials provided by the course instructor will be available on the provider's course page.
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Effective Date: September 22, 2016