eLearnAfrica
Artificial Intelligence (AI) in Hospitality: Challenges and Business Opportunities
Swiss Education Group
  • Start Date: 08 Mar, 2021
  • 4 weeks
  • Study Content: Videos


Explore how AI has the potential to revolutionise the international hospitality industry and the challenges of digitalisation.

Course Fee: Free
Certificate Cost: See Fees and Eligibility
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Course Description

This course is made available through the eLearnAfrica and FutureLearn partnership.

Discover the business potential of AI


Artificial intelligence (AI) is changing the way businesses operate around the globe. From machine learning to deep learning, AI is creating all multiple new business challenges that any hospitality professional needs to master.


On this course, you’ll discover how AI has the potential to change – and challenge – the hospitality industry. Understand how to grasp the opportunities it presents, including lowering costs, improving customer satisfaction, and innovating front office and housekeeping.


Understand how AI can improve customer experience


You’ll identify how to distinguish between terms such as artificial intelligence, machine learning, and deep learning.


You’ll get a comprehensive overview of the legal and ethical considerations of AL, and consider customers’ expectations of how digitalisation could change the hotels of the future.


Boost cost optimisation and sustainability with technology


AI has the potential to drive sales and optimise marketing budgets. You’ll assess how this is possible, as well as how it could improve sustainability in the hospitality sector.


You’ll discover the most recent technological innovations in the field, how much they cost, and how they could be applied in hotels. Explore cutting-edge developments in customer experience, front office, housekeeping, and food and beverage provision.


Learn from top hospitality experts


You’ll study hospitality alongside leading hospitality and culinary arts educators at the Swiss Education Group.


Having completed the course, you’ll be trained in the latest cutting-edge developments in technology, ready to bring this new knowledge to bear in your hospitality business.


This course is designed for all those who want to expand their knowledge of artificial intelligence in hospitality.


This includes:



  • Front Office Managers

  • Food & Beverage Managers

  • Sales & Marketing Managers

  • Hotel Managers

  • Concierges


Certificate cost may vary. You will be redirected to the host page for cost and payment options.

Swiss Education Group

This university is part of the partnership between eLearnAfrica and FutureLearn.

This institution is available on eLearnAfrica through partnership with FutureLearn.

You may be able to download course materials after enrolling in this course. If not, all of the necessary course materials provided by the course instructor will be available on the provider's course page.
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